Frequently Asked Questions
Everything you need to know about our stylish collections and delivery.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our online portal to generate a return shipping label.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, Big Potato Games ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Big Potato Games garments?
To maintain the quality of your items, we recommend washing them inside out in cold water and hanging them to dry. Specific care instructions are also printed on the internal label of every piece.